Overview

General insurers cover motor, home, travel and asset risks with frequent renewals and claims. Gaptix captures details, quotes policies, processes renewals and assists with claims on WhatsApp — lifting conversions, cutting renewal lapses and delivering fast, reassuring service when customers need it most.

Use Cases

WhatsApp use cases for General Insurance

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Asset & cover capture

Capture asset details and cover needs.

Instant quotes

Share motor, home and travel quotes.

Policy issuance

Deliver policy documents securely.

Renewal reminders

Remind and renew before lapse.

Add-on cover

Offer relevant add-ons and riders.

Claims assistance

Guide claims with document upload.

Endorsements

Handle policy changes and updates.

Cross-sell

Bundle and cross-sell relevant covers.

The Platform

Everything Gaptix gives your General Insurance business

One platform to run marketing, sales and support for general insurance on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a general insurance customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My home insurance is expiring — can I renew and add contents cover?

Yes! I'll fetch your policy details. Renewal with added contents cover is ₹6,200/year. Want the full breakdown and to renew before it lapses?

Yes, renew with contents.

Done 🛡️ Renewal prepared with contents cover. Secure payment link sent — once paid, your updated policy is delivered here instantly. I'll remind you before next year's renewal.

FAQ