Overview

Microfinance institutions serve many small borrowers who value simple, local communication. Gaptix handles loan enquiries, guides applications and KYC, sends repayment reminders and shares information on WhatsApp in simple language — expanding reach, improving repayment discipline and lowering servicing cost.

Use Cases

WhatsApp use cases for Microfinance

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Loan enquiry

Explain loan products in simple language.

Eligibility & group info

Share eligibility and group-loan info.

Application guidance

Guide simple applications and KYC.

Repayment reminders

Send friendly repayment reminders.

Payment links & receipts

Share payment links and receipts.

Financial literacy

Share simple financial-literacy tips.

Support & queries

Answer borrower queries locally.

Renewals & top-ups

Handle renewals and additional loans.

The Platform

Everything Gaptix gives your Microfinance business

One platform to run marketing, sales and support for microfinance on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a microfinance customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I need a small loan for my shop — how does it work?

Of course! We offer small business loans starting at ₹15,000. You'll need a few basic documents and can repay in easy weekly or monthly instalments. Shall I explain the steps and check your eligibility?

Yes, please explain.

Simple! 📋 1) Share basic documents, 2) quick verification, 3) receive funds. Repayment is easy instalments with friendly reminders here. I'll guide you at every step — let's get your shop growing!

FAQ