Overview

Engineering firms handle technical enquiries, project RFQs and specification questions from clients. Gaptix captures project enquiries, shares capabilities and case studies, routes technical RFQs and books consultations on WhatsApp — accelerating B2B responses and converting more high-value engineering projects.

Use Cases

WhatsApp use cases for Engineering

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Project enquiry capture

Capture project and service enquiries.

Capability & case studies

Share capabilities, certifications and case studies.

Technical RFQ routing

Route technical requirements to engineers.

Consultation booking

Book technical consultations and site visits.

Quotation follow-up

Follow up on quotes and proposals.

Document exchange

Collect drawings and share proposals securely.

Project updates

Update clients on project milestones.

AMC & support

Handle service contracts and support.

The Platform

Everything Gaptix gives your Engineering business

One platform to run marketing, sales and support for engineering on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a engineering customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We need a partner for a structural fabrication project — do you have the capacity?

We do — we handle projects of that scale with certified processes. Could you share the scope, drawings and timeline? I'll route it to our project engineer for a technical proposal.

Sharing the scope document now.

Thanks 📐 Our engineer will review and prepare a proposal with timeline and cost. I can also book a site visit this week to finalise requirements. Shall I set it up?

FAQ