Overview

Food delivery services move orders from kitchens to customers fast. Gaptix takes orders, confirms and tracks deliveries, and handles support on WhatsApp — reducing 'where is my order' calls, improving delivery transparency and keeping both restaurants and customers happy.

Use Cases

WhatsApp use cases for Food Delivery

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Order placement

Take and confirm food orders.

Restaurant menus

Share partner menus and offers.

Live delivery tracking

Share rider location and live ETA.

Delivery updates

Notify picked-up, on-the-way and delivered.

Reschedule & instructions

Capture instructions and changes.

Payments & COD

Handle prepaid and COD.

Issue resolution

Handle late, missing or wrong orders.

Feedback & ratings

Collect delivery and food ratings.

The Platform

Everything Gaptix gives your Food Delivery business

One platform to run marketing, sales and support for food delivery on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a food delivery customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Where's my food order? It's been 40 minutes.

Sorry for the wait! Your order is picked up and the rider is 8 minutes away — here's live tracking. Would you like me to share any delivery instructions with him?

Yes, gate code is 4321.

Shared 🛵 Gate code 4321 sent to the rider. You'll get an alert when he arrives. Apologies again for the delay — here's a small credit for your next order.

FAQ