Overview

Law firms manage client acquisition, intake and matters across practice areas. Gaptix captures enquiries, qualifies matters, books consultations and manages client communication on WhatsApp — winning more clients, easing intake and keeping clients updated, while privileged advice and documents stay in secure, compliant channels.

Use Cases

WhatsApp use cases for Law Firms

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Enquiry & matter capture

Capture matter type, urgency and details.

Practice-area routing

Route matters to the right practice.

Consultation booking

Book consultations with attorneys.

Fee & engagement

Share fees and engagement letters.

Intake & KYC

Guide client intake and KYC securely.

Matter updates

Share matter status and hearing dates.

Reminders

Remind for hearings, filings and meetings.

Referrals & retention

Drive referrals and retention.

The Platform

Everything Gaptix gives your Law Firms business

One platform to run marketing, sales and support for law firms on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a law firms customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I need a lawyer for a property dispute — can you help?

Yes, we handle property disputes. Could you briefly share the nature of the dispute and your location? I'll route you to our property team, book a consultation and share the fee structure — everything stays confidential.

Boundary dispute with a neighbour.

Understood. I'll book a consultation with our property-law specialist and share the document checklist and fees. Privileged advice and documents are handled in our secure channel. I'll remind you before the meeting and track your matter.

FAQ