Overview

Roadside assistance providers must respond quickly to stranded customers. Gaptix captures location and issue, dispatches help, shares live ETA and manages membership on WhatsApp — cutting response times, reassuring customers in stressful moments and driving membership renewals.

Use Cases

WhatsApp use cases for Roadside Assistance

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Emergency request

Capture location, vehicle and issue fast.

Service dispatch

Dispatch towing, jumpstart or fuel help.

Live ETA & tracking

Share technician ETA and live tracking.

Membership plans

Sell and renew RSA memberships.

Service coverage

Explain covered services and limits.

Payments

Collect payment for non-covered services.

Follow-up

Confirm resolution and collect feedback.

Reviews & referrals

Collect reviews and referrals.

The Platform

Everything Gaptix gives your Roadside Assistance business

One platform to run marketing, sales and support for roadside assistance on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a roadside assistance customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My car broke down on the highway — I need help!

Stay safe! Please share your live location and what happened (flat tyre, battery, engine?). I'll dispatch the nearest help right away.

Flat tyre, sent my location.

Help dispatched 🚨 A technician is 18 mins away — here's live tracking. Please stand away from traffic. This is covered under your membership at no charge. I'll stay with you until it's fixed.

FAQ