Overview

Spare parts dealers help customers and workshops find exact parts fast. Gaptix handles part enquiries, checks availability, shares prices and manages orders and delivery on WhatsApp — speeding fulfilment, reducing wrong-part errors and serving both retail and workshop buyers efficiently.

Use Cases

WhatsApp use cases for Spare Parts

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Part enquiry & lookup

Find parts by vehicle, model and part number.

Availability & pricing

Check stock and share prices instantly.

Genuine vs aftermarket

Advise on genuine and aftermarket options.

Order & payment

Take orders and collect payment.

Delivery coordination

Arrange pickup or delivery.

Bulk & workshop orders

Handle bulk orders for workshops.

Order status

Share order and delivery status.

Reviews & reorders

Collect reviews and enable reorders.

The Platform

Everything Gaptix gives your Spare Parts business

One platform to run marketing, sales and support for spare parts on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a spare parts customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Need a brake pad set for a 2018 Honda City — do you have it?

Yes! For the 2018 City we have genuine (₹2,400) and a quality aftermarket set (₹1,350), both in stock. Which would you like, and delivery or pickup?

Genuine, delivery.

Order placed ⚙️ Genuine brake pad set, delivery by tomorrow. Payment link sent. I'll share tracking and you can reorder anytime by just messaging the part name.

FAQ