Overview

Service centers manage scheduled servicing, reminders and multi-point checks at volume. Gaptix books services, sends reminders, shares estimates and updates, and collects feedback on WhatsApp — improving service uptake, reducing no-shows and boosting customer retention with a smooth experience.

Use Cases

WhatsApp use cases for Service Centers

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Service booking

Book periodic and running-repair services.

Service reminders

Remind for due services and warranties.

Estimate & approval

Share estimates and get approvals.

Multi-point updates

Share inspection findings and status.

Pickup & drop

Coordinate pickup and delivery.

Payments & invoices

Share invoices and collect payments.

Warranty & AMC

Manage warranty and AMC renewals.

Feedback & retention

Collect feedback and re-engage customers.

The Platform

Everything Gaptix gives your Service Centers business

One platform to run marketing, sales and support for service centers on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a service centers customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My car's service is due — can I book this weekend?

Yes! Your car is due for the 30,000 km service (~₹6,500). Saturday has 9am and 11am slots. Want pickup, and shall I book one?

11am, no pickup.

Booked 🛠️ Saturday 11am, 30k service. I'll send a multi-point report with any extra recommendations for approval, and an invoice when it's ready. Reminder set!

FAQ