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Grocery on WhatsApp

Daily groceries, effortlessly reordered.

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Overview

Grocery is high-frequency and habit-driven. Gaptix makes ordering, reordering and delivery effortless on WhatsApp — with lists, offers and slots that grow basket size and retention.

Use Cases

WhatsApp use cases for Grocery

Every step from discovery to repeat purchase — automated on the channel your customers check most.

List & voice ordering

Order from a text or voice list.

One-tap reorder

Reorder the usual basket instantly.

Delivery slots

Book and manage delivery windows.

Offers & combos

Push weekly deals and combos.

Substitutions

Offer smart substitutions.

Digital bills

Send bills and invoices.

Loyalty & wallet

Manage points and wallet.

Subscriptions

Milk, bread and staples on repeat.

The Platform

Everything Gaptix gives your Grocery business

One platform to run marketing, sales and support for grocery on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a grocery customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Add tomatoes, onions, 2 milk, atta to my usual.

Added to your usual basket — total ₹1,180. Deliver in the 6-8pm slot today?

Yes.

Booked 🛒 I'll send the bill and live tracking here. Save ₹60 with today's combo — want it added?

FAQ