Overview

Consumer goods and FMCG brands need reach, trial and repeat. Gaptix runs product discovery, sampling, offers and loyalty on WhatsApp — turning mass-market products into direct, measurable relationships.

Use Cases

WhatsApp use cases for Consumer Products

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Product discovery

Help buyers find the right variant/pack.

Sampling & trial

Run sampling to drive first purchase.

Offers & combos

Broadcast deals and value packs.

Loyalty & rewards

Points, cashback and referrals.

Reorders & subscriptions

Refill consumables on schedule.

Feedback & surveys

Collect feedback and NPS.

Where-to-buy

Guide to nearest store or online.

Warranty & support

Handle support and claims.

The Platform

Everything Gaptix gives your Consumer Products business

One platform to run marketing, sales and support for consumer products on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a consumer products customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

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FAQ