Overview

Optical retail blends healthcare and fashion. Gaptix manages prescription capture, frame selection, eye-test bookings and lens orders on WhatsApp — a seamless path from test to purchase.

Use Cases

WhatsApp use cases for Optical Retail

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Prescription capture

Collect and store prescriptions securely.

Frame discovery

Recommend frames by face shape and style.

Eye-test booking

Book eye tests and reminders.

Lens options

Explain lens types and coatings.

Contact lens refills

Auto-refill contact lenses.

Insurance & claims

Assist with insurance claims.

Repairs & adjustments

Book repairs and fittings.

Offers & loyalty

Run offers and loyalty programs.

The Platform

Everything Gaptix gives your Optical Retail business

One platform to run marketing, sales and support for optical retail on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a optical retail customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Need new glasses, have my prescription photo.

Perfect, received your prescription. For your style, here are 3 frames under ₹3,000. Anti-glare lens?

Yes, the tortoise frame with anti-glare.

Great pick 👓 ₹2,899 with anti-glare. Ready in 3 days — I'll notify you for pickup or delivery!

FAQ