Overview

Grocery delivery services take orders, manage substitutions and deliver fast. Gaptix takes grocery orders and lists, confirms availability and substitutions, and tracks delivery on WhatsApp — making ordering effortless, reducing back-and-forth on stock and building loyal, repeat grocery customers.

Use Cases

WhatsApp use cases for Grocery Delivery

Every step from discovery to repeat purchase — automated on the channel your customers check most.

List & order taking

Take grocery lists and orders in chat.

Availability & substitution

Confirm stock and suggest substitutions.

Order confirmation

Confirm items, totals and slots.

Delivery scheduling

Schedule delivery slots.

Live tracking

Share delivery status and ETA.

Payments & COD

Handle prepaid and COD.

Subscriptions

Manage recurring grocery deliveries.

Offers & reorders

Send offers and enable quick reorders.

The Platform

Everything Gaptix gives your Grocery Delivery business

One platform to run marketing, sales and support for grocery delivery on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a grocery delivery customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Here's my list: 2kg atta, 1L milk, 6 eggs, 500g paneer.

Got it! All in stock except paneer 500g — I have 250g packs, shall I add 2? Your total is ₹410. What delivery slot works — morning or evening?

Yes 2 packs, evening slot.

Confirmed 🛒 Order for evening delivery, total ₹460. Payment link sent. You'll get tracking when the rider's out. Want to save this as a weekly order for easy reordering?

FAQ