Overview

IT infrastructure providers sell hardware, networking and setup to businesses. Gaptix captures requirements, books consultations, shares quotes and manages projects on WhatsApp — converting more deals, easing evaluation and supporting customers from assessment through deployment and managed support.

Use Cases

WhatsApp use cases for IT Infrastructure

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Requirement capture

Capture infrastructure needs and scale.

Consultation & audit

Book consultations and site audits.

Solution & quote

Share solutions and quotes.

Project planning

Plan deployment and timelines.

Deployment updates

Update on deployment progress.

Support & SLA

Provide support and track SLAs.

Managed services & AMC

Handle managed IT and AMC.

Upgrades & renewals

Handle upgrades and renewals.

The Platform

Everything Gaptix gives your IT Infrastructure business

One platform to run marketing, sales and support for it infrastructure on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a it infrastructure customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We're setting up a new office and need the full IT setup — network, servers, Wi-Fi.

We can handle the complete setup. How many users and what's the office size? I'll book a site consultation and prepare a quote covering network, servers and Wi-Fi with a deployment timeline.

40 users, 5,000 sq ft.

Great 🖥️ I'll book a site consultation and prepare a quote for a 40-user office setup — network, servers and Wi-Fi — with timeline. I'll manage deployment updates here and set up ongoing support and AMC after go-live.

FAQ