Overview

Pathology labs process high test volumes and need efficient booking and report delivery. Gaptix handles test enquiries, bookings, home collection and secure report sharing on WhatsApp — driving more direct bookings, cutting phone load and getting reports to patients faster.

Use Cases

WhatsApp use cases for Pathology Labs

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Test enquiry & booking

Answer test availability and book instantly.

Home collection scheduling

Book phlebotomist visits with slots.

Sample prep guidance

Send fasting and sample instructions.

Report delivery

Share reports securely and on time.

Doctor report sharing

Forward reports to referring doctors.

Payments

Collect payment via secure links.

Re-test reminders

Remind patients for periodic re-tests.

Package promotions

Promote seasonal and preventive packages.

The Platform

Everything Gaptix gives your Pathology Labs business

One platform to run marketing, sales and support for pathology labs on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a pathology labs customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Can I get a thyroid test done from home?

Yes! T3, T4, TSH is ₹499 with free home collection. When would you like the collection — morning or evening?

Morning, around 8am.

Scheduled 🧪 Tomorrow 8am at home, fasting not required. Payment link sent. Your report will be delivered here within 12 hours.

FAQ