Overview

Water utilities serve consumers with billing, connections, supply issues and service requests. Gaptix shares bills, handles connection requests, reports supply issues and sends alerts on WhatsApp — reducing call load, improving supply communication and giving consumers easy self-service, while payments stay in secure channels.

Use Cases

WhatsApp use cases for Water Utilities

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Bill & usage info

Share water bills and usage.

Supply issue reporting

Report and track supply issues.

New connection

Guide new connection applications.

Payment guidance

Guide payment via secure channels.

Supply & maintenance alerts

Notify supply cuts and maintenance.

Quality queries

Answer water-quality queries.

Service requests

Log service and complaint requests.

Feedback & support

Handle support and collect feedback.

The Platform

Everything Gaptix gives your Water Utilities business

One platform to run marketing, sales and support for water utilities on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a water utilities customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

There's been no water supply in our area since morning.

Sorry for the inconvenience! Could you share your area or consumer number? I'll check for a reported supply issue and log yours if not, then share the expected restoration time.

Consumer number sent.

Thanks 💧 There's a pipeline maintenance in your area; supply resumes by 4pm today. I'll alert you here when it's restored. You can view and pay your bill anytime via our secure portal, and I've noted your report.

FAQ