Overview

Airports serve millions of passengers who need wayfinding, services and real-time information. Gaptix offers a WhatsApp assistant for flight info, terminal navigation, services, parking and support — reducing queues and confusion while promoting lounges, retail and premium services.

Use Cases

WhatsApp use cases for Airports

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Flight information

Share arrivals, departures and gate details.

Terminal navigation

Guide passengers to gates, lounges and facilities.

Services & amenities

Answer questions on lounges, dining and shops.

Parking & transfers

Help book parking and ground transport.

Premium upsells

Promote fast-track, lounges and meet-and-greet.

Lost & found

Handle lost-and-found enquiries and reports.

Accessibility support

Arrange wheelchair and special assistance.

Feedback & alerts

Collect feedback and send airport alerts.

The Platform

Everything Gaptix gives your Airports business

One platform to run marketing, sales and support for airports on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a airports customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Which gate is flight 6E-233 departing from and how far is it from security?

6E-233 departs Gate 12, Terminal 2 — about a 7-minute walk from security. Would you like directions and lounge options on the way?

Yes, and fast-track security?

Fast-track is available for ₹500 and saves ~20 mins ⏱️ I'll send the directions, lounge list and a fast-track link now.

FAQ