Overview

Airlines handle bookings, changes, check-in and disruptions at massive scale. Gaptix gives flyers a WhatsApp channel for booking help, check-in, boarding passes, flight status, changes and support — improving on-time information, deflecting call-centre volume and lifting passenger satisfaction.

Use Cases

WhatsApp use cases for Airlines

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Booking assistance

Help flyers search, book and pay for flights.

Check-in & boarding pass

Enable check-in and deliver boarding passes in chat.

Flight status & alerts

Send gate, delay and status updates proactively.

Changes & cancellations

Handle date changes, cancellations and rebooking.

Baggage & add-ons

Sell extra baggage, seats and meals.

Disruption management

Rebook and inform flyers during disruptions.

Refunds & queries

Give refund status and answer policy questions.

Loyalty & offers

Share miles balance and personalised fares.

The Platform

Everything Gaptix gives your Airlines business

One platform to run marketing, sales and support for airlines on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a airlines customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My flight to Mumbai tomorrow — has the gate been announced?

Your flight AI-671 departs 9:40am from Gate 24B (on time). Would you like to check in now and get your boarding pass here?

Yes, and add one bag.

Checked in ✅ Boarding pass sent. Extra 15kg bag added for ₹1,500 — link here. I'll alert you if the gate or timing changes.

FAQ