Overview

Bus operators need to fill seats and keep riders updated across routes and schedules. Gaptix handles route enquiries, seat booking, boarding info and live updates on WhatsApp — increasing direct bookings, cutting no-shows and improving the rider experience.

Use Cases

WhatsApp use cases for Bus Operators

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Route & schedule enquiry

Answer routes, timings and fares instantly.

Seat selection & booking

Show live seat maps and book seats in chat.

Boarding point info

Share boarding points and pickup timings.

Payment & tickets

Collect payment and send m-tickets.

Departure reminders

Remind riders of boarding time and point.

Live tracking

Share live bus location and ETA.

Cancellations & refunds

Handle cancellations and refunds easily.

Offers & rebooking

Send route offers and enable rebooking.

The Platform

Everything Gaptix gives your Bus Operators business

One platform to run marketing, sales and support for bus operators on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a bus operators customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Is there a bus from Pune to Goa tonight?

Yes! A Volvo AC sleeper departs 9:30pm, ₹1,200 — 8 seats left. Want to pick a seat and book?

Lower berth, one seat.

Seat L7 selected 🚌 Payment link sent. Boarding at Swargate 9:15pm — I'll remind you and share live tracking on the day.

FAQ