Overview

Rail operators and booking platforms serve travellers who need bookings, PNR status and journey updates. Gaptix handles train enquiries, bookings, PNR and platform info, and disruption alerts on WhatsApp — giving passengers instant answers and reducing counter and helpline load.

Use Cases

WhatsApp use cases for Rail Travel

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Train search & booking

Help travellers find trains and book tickets.

PNR & seat status

Give live PNR, seat and waitlist updates.

Platform & timing info

Share platform numbers and running status.

Cancellations & refunds

Handle cancellations and refund status.

Journey reminders

Remind passengers of departure and boarding.

Catering & add-ons

Offer meals and onboard services.

Disruption alerts

Notify delays, diversions and changes.

Support & feedback

Answer queries and collect feedback.

The Platform

Everything Gaptix gives your Rail Travel business

One platform to run marketing, sales and support for rail travel on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a rail travel customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

What's the status of PNR 8452317690?

Your PNR 8452317690 is CONFIRMED — Coach B4, Seat 32, Train 12951 departing 4:55pm from Platform 3. Want a departure reminder?

Yes please, and any meal option?

Reminder set 🚆 Veg/Non-veg meals can be pre-ordered for ₹150 — want me to add one? I'll also alert you if the platform changes.

FAQ