Overview

Diagnostic centers manage test bookings, sample logistics and report delivery at volume. Gaptix lets patients book tests, get prep instructions, schedule home collection and receive reports on WhatsApp — increasing bookings, reducing errors and speeding up report turnaround.

Use Cases

WhatsApp use cases for Diagnostic Centers

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Test booking

Patients book tests and packages online.

Home sample collection

Schedule home collection with time slots.

Prep instructions

Send fasting and preparation guidance.

Price & package info

Share test prices and health packages.

Report delivery

Send reports securely when ready.

Payment links

Collect payment before or after tests.

Reminders

Remind for tests, prep and re-tests.

Health package upsell

Recommend relevant health checkups.

The Platform

Everything Gaptix gives your Diagnostic Centers business

One platform to run marketing, sales and support for diagnostic centers on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a diagnostic centers customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I need a full body checkup — what's included and the price?

Our Comprehensive package (75+ tests) is ₹1,999 and includes CBC, lipid, thyroid, liver and kidney panels. Want home collection? I'll share prep instructions.

Yes, home collection tomorrow morning.

Booked 🩸 Tomorrow 7-8am at home. Please fast 10-12 hours. Payment link sent — your reports will arrive here within 24 hours.

FAQ