Overview

Hospitals handle appointment requests, admissions, reports and follow-ups across many departments. Gaptix gives patients a WhatsApp channel to book appointments, get reports, receive reminders and find information — reducing call volume, cutting no-shows and improving the patient experience without adding front-desk load.

Use Cases

WhatsApp use cases for Hospitals

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Appointment booking

Let patients book, reschedule and cancel appointments by department.

Department & doctor info

Share doctor availability, specialities and OPD timings.

Report delivery

Send lab and diagnostic reports securely once ready.

Admission & discharge

Guide patients and families through admission and discharge steps.

Appointment reminders

Send reminders to reduce no-shows and prep instructions.

Bill & payment queries

Answer billing questions and share payment links.

Insurance & TPA help

Guide patients through insurance and cashless approvals.

Feedback & follow-up

Collect feedback and schedule follow-up visits automatically.

The Platform

Everything Gaptix gives your Hospitals business

One platform to run marketing, sales and support for hospitals on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a hospitals customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I want to book a cardiology appointment this week.

Sure! Dr. Mehta (Cardiology) has slots Wed 11am and Thu 4pm. Which works for you? I'll register the appointment and send prep instructions.

Thursday 4pm.

Booked ✅ Thursday 4pm with Dr. Mehta. I'll send a reminder a day before with fasting instructions and directions to the OPD.

FAQ