Overview

Electricity providers serve consumers with billing, outages, new connections and service requests. Gaptix shares bills and usage, reports outages, handles connection requests and sends alerts on WhatsApp — reducing call-centre load, improving outage communication and giving consumers easy self-service, while payments stay in secure channels.

Use Cases

WhatsApp use cases for Electricity

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Bill & usage info

Share bills, due dates and usage.

Outage reporting

Report and track outages and faults.

New connection requests

Guide new connection applications.

Payment guidance

Guide bill payment via secure channels.

Outage & maintenance alerts

Notify outages and maintenance.

Meter & tariff queries

Answer meter and tariff questions.

Service requests

Log service and complaint requests.

Feedback & support

Handle support and collect feedback.

The Platform

Everything Gaptix gives your Electricity business

One platform to run marketing, sales and support for electricity on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a electricity customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My electricity bill seems very high this month — can you check?

I can help! Could you share your consumer number? I'll pull your usage and last few bills to check for a spike, and explain the tariff. If there's a meter issue, I'll log a service request.

Consumer number sent.

Thanks ⚡ Your usage rose ~30% this cycle, likely seasonal cooling load. Here's the breakdown and tariff. If you'd like a meter check, I've logged request #E4471. You can view and pay your bill anytime via our secure portal.

FAQ