Overview

Facility managers keep buildings running — handling requests, vendors, compliance and SLAs across sites. Gaptix automates request intake, ticketing, vendor coordination and reporting on WhatsApp — improving response times and tenant satisfaction.

Use Cases

WhatsApp use cases for Facility Management

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Request intake

Capture facility requests 24/7 with tickets.

Ticketing & routing

Auto-route to the right team or vendor.

SLA tracking

Track response and resolution against SLAs.

Vendor coordination

Coordinate AMC vendors and schedules.

Preventive maintenance

Schedule and remind for PM tasks.

Visitor & access

Handle visitor and access requests.

Announcements

Broadcast notices to occupants.

Reports & feedback

Send reports and collect feedback.

The Platform

Everything Gaptix gives your Facility Management business

One platform to run marketing, sales and support for facility management on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a facility management customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

The AC in conference room 2 isn't working.

Logged as ticket #F5510 (priority: high). Assigning the HVAC vendor now — ETA within 2 hours. Ok?

Yes, thanks.

On it ✅ I'll update you when the technician arrives and once it's resolved. SLA: same-day.

FAQ