Overview

Luxury brands serve discerning clients who expect a personal, elevated experience. Gaptix delivers clienteling, private previews, appointments and concierge service on WhatsApp — deepening VIP relationships, driving high-value sales and extending white-glove service to every conversation.

Use Cases

WhatsApp use cases for Luxury Brands

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Private previews

Share private previews and lookbooks.

Clienteling

Offer personal clienteling and styling.

Appointment booking

Book boutique and virtual appointments.

Product & availability

Share product details and availability.

Concierge orders

Take orders with concierge delivery.

Bespoke & personalisation

Handle bespoke and personalisation.

VIP events

Invite VIPs to exclusive events.

After-sales & care

Handle care, repairs and after-sales.

The Platform

Everything Gaptix gives your Luxury Brands business

One platform to run marketing, sales and support for luxury brands on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a luxury brands customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I'm interested in the new leather tote I saw — is it available?

Delighted to assist! The tote is available in black and cognac. As a valued client, I can arrange a private viewing at the boutique or a virtual appointment. Would you prefer either, and shall I reserve your colour?

Cognac, and a virtual appointment.

With pleasure ✨ Your cognac tote is reserved and a private virtual appointment is booked for tomorrow, where our advisor will present it and complementary pieces. Concierge delivery and personalisation are available. We look forward to it.

FAQ