Overview

Luxury demands exclusivity, discretion and personal service. Gaptix delivers a private WhatsApp concierge — appointments, previews, authentication and after-care — that matches the standards of premium clientele.

Use Cases

WhatsApp use cases for Luxury Retail

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Personal concierge

A dedicated agent for VIP clients.

Private previews

Book appointments and private viewings.

Authentication & provenance

Share authenticity and provenance.

Bespoke & made-to-order

Manage bespoke requests.

Secure high-value payment

Enable discreet, secure payments.

After-care & servicing

Offer servicing and care.

Exclusive drops

Invite clients to limited releases.

Occasion & clienteling

Remember preferences and occasions.

The Platform

Everything Gaptix gives your Luxury Retail business

One platform to run marketing, sales and support for luxury retail on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a luxury retail customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Is the limited edition bag still available?

For you, yes — 1 remaining. May I arrange a private viewing at your convenience?

Saturday afternoon.

Reserved for Saturday 3pm 🕰️ Complimentary refreshments arranged. I'll confirm authentication papers.

FAQ