Overview

E-commerce brands live and die by conversion and repeat orders. Gaptix puts your entire storefront inside WhatsApp — product discovery, cart, payment, order tracking and post-purchase support — so shoppers buy without ever leaving the chat, and abandoned carts get recovered automatically.

Use Cases

WhatsApp use cases for E-commerce

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Abandoned cart recovery

Auto-message shoppers who dropped off with the exact items and a one-tap checkout link.

Product discovery

AI answers size, colour, stock and spec questions and shares the right product instantly.

WhatsApp catalogue checkout

Browse products, add to cart and pay inside the chat with UPI, cards or COD.

Order confirmation & COD verify

Confirm orders and verify cash-on-delivery to cut fake orders and RTO.

Real-time order tracking

Send dispatch, out-for-delivery and delivered updates automatically.

Returns & refunds

Let customers raise returns, upload photos and track refund status in chat.

Re-order & subscriptions

One-tap re-orders and reminders for consumables customers buy repeatedly.

Broadcast offers & drops

Segment buyers and blast new launches, sales and restock alerts with high open rates.

The Platform

Everything Gaptix gives your E-commerce business

One platform to run marketing, sales and support for e-commerce on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a e-commerce customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Do you have the running shoes in size 9?

Yes! The AirFlex 9 is in stock in size 9 (₹3,499). Want me to reserve it?

Yes, and can I pay by UPI?

Done — here's your secure checkout link. Pay by UPI, card or COD. I'll share tracking once it ships. 🛒

FAQ