Overview

Supermarkets thrive on repeat weekly shopping. Gaptix turns WhatsApp into an ordering and reorder channel — customers send lists, reorder favourites, get offers and track delivery, driving basket size and loyalty.

Use Cases

WhatsApp use cases for Supermarkets

Every step from discovery to repeat purchase — automated on the channel your customers check most.

List-based ordering

Customers send a grocery list and get a ready cart to confirm.

One-tap reorder

Reorder last week's basket in a single tap.

Weekly offer broadcasts

Push weekend deals and combos to segmented shoppers.

Delivery slot booking

Let customers pick delivery windows in chat.

Stock & substitution

Offer substitutes when an item is out of stock.

Loyalty & wallet

Share points balance and redeemable offers.

Bill & invoice sharing

Send digital bills instantly after checkout.

Membership renewals

Remind and renew loyalty memberships automatically.

The Platform

Everything Gaptix gives your Supermarkets business

One platform to run marketing, sales and support for supermarkets on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a supermarkets customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Same order as last week please.

Got it — your usual 14 items (₹2,140). 2 are on offer this week, saving ₹90.

Great, deliver tomorrow morning.

Booked for 8-10am tomorrow 🛒 I'll send the bill and tracking here.

FAQ