Overview

OTAs handle huge volumes of searches, bookings and support tickets. Gaptix adds a WhatsApp layer that answers pre-sale questions, recovers abandoned bookings, confirms reservations and resolves support at scale — lifting conversion and deflecting support cost without adding headcount.

Use Cases

WhatsApp use cases for Online Travel Agencies

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Pre-sale assistance

Answer fare, availability and policy questions instantly.

Abandoned-booking recovery

Nudge travellers who dropped off to complete booking.

Booking confirmations

Send confirmations, e-tickets and vouchers automatically.

Itinerary changes

Handle date changes, cancellations and rebooking.

Refund & status queries

Give real-time refund and booking status updates.

Deals & alerts

Broadcast fare drops and destination deals to opted-in users.

Multi-language support

Serve travellers in their preferred language.

CSAT & feedback

Collect ratings after trips to improve service.

The Platform

Everything Gaptix gives your Online Travel Agencies business

One platform to run marketing, sales and support for online travel agencies on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a online travel agencies customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I started booking a Delhi-Goa flight but didn't finish — is the fare still valid?

Welcome back! Your Delhi→Goa fare of ₹4,299 is still available for the next 30 minutes. Want me to hold it and send a secure payment link?

Yes please.

Done ✈️ Fare locked and link sent. Once paid, I'll deliver your e-ticket here instantly and set a check-in reminder.

FAQ