Overview

Cruise lines sell complex, high-value voyages and serve guests before and during sailing. Gaptix handles cruise enquiries, cabin availability, bookings, pre-boarding and onboard requests on WhatsApp — converting more voyages and elevating the guest experience end to end.

Use Cases

WhatsApp use cases for Cruises

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Cruise enquiry & itineraries

Share sailings, itineraries and cabin options.

Cabin availability & pricing

Show live cabin availability and fares.

Booking & deposits

Book cabins and collect deposits securely.

Pre-boarding & documents

Handle check-in, documents and boarding info.

Excursions & dining

Book shore excursions and dining reservations.

Onboard requests

Handle guest requests and services aboard.

Upsells & packages

Sell drink, spa and experience packages.

Reviews & loyalty

Collect reviews and re-engage past cruisers.

The Platform

Everything Gaptix gives your Cruises business

One platform to run marketing, sales and support for cruises on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a cruises customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

What cruises do you have from Mumbai in November?

In November we sail Mumbai-Goa-Mumbai (3 nights) from ₹18,999 pp. Interior, ocean-view and balcony cabins are open — want the itinerary and photos?

Yes, balcony cabin for 2.

Great 🚢 A balcony cabin for 2 is ₹52k total. I'll hold it and share excursions and dining you can pre-book. Deposit link to confirm?

FAQ