Overview

Physical retail stores can turn every walk-in into a lasting WhatsApp relationship. Gaptix helps stores share catalogues, take orders, book appointments and run local offers — keeping customers engaged long after they leave the shop.

Use Cases

WhatsApp use cases for Retail Stores

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Digital catalogue

Share your latest products and prices instantly over WhatsApp.

Click-and-collect

Let customers order in chat and pick up in store.

Appointment & styling booking

Book in-store consultations and slots automatically.

New arrival broadcasts

Alert local customers to new stock and offers.

Loyalty & coupons

Send personalised coupons and track repeat visits.

Store locator & hours

Answer location, timings and availability questions.

Feedback collection

Capture reviews and NPS after a purchase.

Festive & seasonal campaigns

Run targeted promotions for peak shopping seasons.

The Platform

Everything Gaptix gives your Retail Stores business

One platform to run marketing, sales and support for retail stores on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a retail stores customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Do you have the blue kurta in medium?

Yes, 3 left in medium at our MG Road store. Want me to hold one for pickup today?

Yes, till 6pm please.

Held under your name ✅ Show this chat at billing. See you soon!

FAQ