Overview

Cosmetics thrive on personalisation and repeat purchase. Gaptix offers shade matching, routines, tutorials and easy reorders on WhatsApp — building loyal, high-LTV beauty customers.

Use Cases

WhatsApp use cases for Cosmetics

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Shade & skin matching

Recommend shades and products by skin type.

Routine builder

Create personalised skincare/makeup routines.

Tutorials & how-to

Share videos and application tips.

Replenishment reminders

Prompt reorders before products run out.

New launch & sampling

Offer samples and promote launches.

Loyalty & rewards

Reward repeat buyers with points and perks.

Ingredient & allergy Q&A

Answer ingredient and suitability questions.

Bundles & gifting

Offer curated kits and gift sets.

The Platform

Everything Gaptix gives your Cosmetics business

One platform to run marketing, sales and support for cosmetics on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a cosmetics customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

What foundation suits oily, wheatish skin?

Try our Matte Long-wear in shade W3 — oil-control, 16h wear. Want a shade-match selfie check?

Yes, sending a photo.

W3 is a great match ✨ ₹899, plus a free primer sample. Checkout here and I'll add a routine card.

FAQ