Overview

Direct-to-consumer brands skip the middleman — but that means owning acquisition, conversion, retention and support yourself. Gaptix gives D2C brands a WhatsApp operating layer: launch campaigns, run AI concierge selling, capture reviews and build loyalty, all on the channel your customers check every hour.

Use Cases

WhatsApp use cases for D2C Brands

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Launch & drop campaigns

Build hype and sell limited drops with countdown broadcasts and instant checkout.

AI brand concierge

A trained agent that sells in your brand voice, recommends bundles and upsells.

First-party data capture

Collect preferences and zero-party data to personalise every future message.

Loyalty & rewards

Run points, referrals and VIP tiers with reminders and redemptions in chat.

Review & UGC collection

Auto-request reviews and photos after delivery to fuel social proof.

Subscription management

Let customers pause, skip or swap subscription orders by messaging.

Win-back automation

Re-engage lapsed customers with personalised offers based on past orders.

Influencer & affiliate flows

Give creators trackable links and let their audiences buy in WhatsApp.

The Platform

Everything Gaptix gives your D2C Brands business

One platform to run marketing, sales and support for d2c brands on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a d2c brands customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

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FAQ