Overview

Social enterprises blend mission and business, selling products or services for impact. Gaptix handles sales, customer engagement, impact storytelling and support on WhatsApp — growing revenue, sharing impact and building a loyal, mission-aligned customer community, while sensitive payments stay in secure channels.

Use Cases

WhatsApp use cases for Social Enterprises

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Product & service info

Share products/services and impact.

Order taking

Take orders and bookings.

Impact storytelling

Share the impact of each purchase.

Payments & checkout

Collect payment with secure checkout.

Supporter engagement

Engage customers and supporters.

Partnerships

Handle partnership enquiries.

Updates & campaigns

Run campaigns and share updates.

Feedback & retention

Collect feedback and retain customers.

The Platform

Everything Gaptix gives your Social Enterprises business

One platform to run marketing, sales and support for social enterprises on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a social enterprises customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I want to buy your handmade products — do they really help artisans?

Yes, and thank you for caring! 🤝 Every purchase directly supports rural artisans with fair wages and skills training. Here are our bestsellers. Your order today supports a specific artisan — want me to share their story?

Yes! I'll take the tote bag.

Beautiful choice 💚 The handwoven tote (₹1,499) was made by Meena, whose story I'll share. Secure checkout sent — you'll get tracking, and a note on the impact you've made. Thank you for buying with purpose!

FAQ