Overview

Auto workshops juggle repair bookings, estimates and customer updates. Gaptix handles service enquiries, booking, estimates and job-status updates on WhatsApp — keeping bays full, reducing phone chaos and building trust with transparent, timely communication.

Use Cases

WhatsApp use cases for Auto Workshops

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Service enquiry & booking

Book repairs and services with slots.

Issue capture

Capture the problem and vehicle details.

Estimates & approvals

Share estimates and get repair approvals.

Job-status updates

Update customers as work progresses.

Pickup & drop

Coordinate vehicle pickup and delivery.

Payments & invoices

Share invoices and collect payment.

Service reminders

Remind for periodic and next service.

Reviews & referrals

Collect reviews and referrals.

The Platform

Everything Gaptix gives your Auto Workshops business

One platform to run marketing, sales and support for auto workshops on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a auto workshops customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My car is making a noise when braking — can you check it tomorrow?

Sure! Sounds like it may need brake pads inspected. We have a 10am slot tomorrow. Shall I book it? I can arrange pickup from your location too.

Yes, with pickup.

Booked 🔧 Pickup at 9:30am tomorrow. After inspection I'll send an estimate for your approval before any work, and keep you updated until it's ready.

FAQ