Overview

Cloud kitchens live on delivery orders and margins squeezed by aggregators. Gaptix takes direct orders, shares menus, confirms and tracks deliveries and drives repeat orders on WhatsApp — growing commission-free direct sales, improving margins and building a loyal customer base you own.

Use Cases

WhatsApp use cases for Cloud Kitchens

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Direct ordering

Take direct delivery orders commission-free.

Menu & combos

Share menus, combos and photos.

Order confirmation

Confirm orders and payment instantly.

Delivery tracking

Share prep and delivery status.

Offers & upsell

Promote offers and upsell add-ons.

Loyalty & reorders

Reward loyalty and enable quick reorders.

Feedback

Collect feedback to improve.

Multi-brand handling

Handle multiple virtual brands in one inbox.

The Platform

Everything Gaptix gives your Cloud Kitchens business

One platform to run marketing, sales and support for cloud kitchens on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a cloud kitchens customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I want to order from your biryani menu for delivery.

Great choice! Our Chicken Biryani is ₹280 and the combo with raita and dessert is ₹340. What's your delivery address? I'll confirm and share prep time.

Combo, address sent.

Order confirmed 🍛 Combo, delivering in ~35 mins. Payment link sent. You'll get prep and delivery updates here — and order direct next time to skip aggregator fees and earn loyalty rewards!

FAQ