Overview

Contact centres provide omnichannel customer support to businesses. Gaptix captures enquiries, shares capabilities, books consultations and manages onboarding on WhatsApp — winning more contracts, easing solution scoping and keeping clients aligned on CX delivery, quality and SLAs.

Use Cases

WhatsApp use cases for Contact Centers

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Enquiry & needs capture

Capture channels, volume and requirements.

Capability & credentials

Share capabilities and case studies.

Consultation booking

Book solution consultations.

Proposal & SLA

Share proposals, pricing and SLAs.

Onboarding & transition

Onboard clients and plan transition.

Performance updates

Share CX and SLA performance.

Escalations

Handle escalations and issues.

Renewals & referrals

Handle renewals and referrals.

The Platform

Everything Gaptix gives your Contact Centers business

One platform to run marketing, sales and support for contact centers on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a contact centers customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We need omnichannel support — voice, chat and email — for our customers.

We can deliver all three with unified reporting. Could you share your monthly volumes per channel and languages? I'll share relevant case studies and book a consultation to propose a team and SLA.

High volume, chat + email + voice.

Great 🎧 I'll share our omnichannel case studies and book a consultation. We'll propose a team, pricing and SLA, then plan a smooth transition. You'll get CX and SLA performance updates here once live. Let's deliver great support!

FAQ