Overview

Broadband providers connect homes and businesses and support them day to day. Gaptix handles connection enquiries, plans, installation and support on WhatsApp — winning more connections, easing installation scheduling and resolving issues fast, while payments stay in secure channels.

Use Cases

WhatsApp use cases for Broadband

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Connection enquiry

Capture connection requests and area.

Plan comparison

Compare speeds, data and pricing.

Feasibility check

Check serviceability at the address.

Installation scheduling

Schedule and remind installations.

Renewals & payments

Handle renewals securely.

Support & troubleshooting

Guide troubleshooting and downtime.

Upgrades

Offer speed and plan upgrades.

Feedback & retention

Collect feedback and retain customers.

The Platform

Everything Gaptix gives your Broadband business

One platform to run marketing, sales and support for broadband on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a broadband customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My broadband is very slow today — can you help?

Sorry about that! Let's troubleshoot. Could you share your registered number? I'll check for an outage in your area and run a line test. If it's not resolved, I'll book a technician visit today.

Number sent.

Thanks 📶 There's no area outage; the line test shows a signal drop. I've booked a technician for this afternoon and you'll get his details here. Meanwhile, a router restart may help. I'll follow up until it's fully resolved.

FAQ