Overview

ISPs handle new connections, plans, renewals and support for home and business users. Gaptix captures connection enquiries, shares plans, handles renewals and resolves support on WhatsApp — winning more connections, easing renewals and reducing support load, while payments stay in secure channels.

Use Cases

WhatsApp use cases for Internet Service Providers

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Connection enquiry

Capture new connection requests by area.

Plan & pricing

Share broadband plans and pricing.

Feasibility check

Check serviceability at the address.

Installation scheduling

Schedule installation slots.

Renewals & payments

Handle renewals via secure channels.

Support & downtime

Resolve slow-speed and downtime issues.

Upgrades & upsell

Offer plan upgrades and add-ons.

Feedback & retention

Collect feedback and retain customers.

The Platform

Everything Gaptix gives your Internet Service Providers business

One platform to run marketing, sales and support for internet service providers on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a internet service providers customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Do you provide internet in my area? I need a 200 Mbps plan.

Let me check! Could you share your area or pincode? I'll confirm serviceability. Our 200 Mbps plan is ₹999/month with a free router. If serviceable, I'll schedule installation.

Pincode sent.

Good news 🌐 Your area is serviceable! I'll book installation for the 200 Mbps plan this week (free router included). You'll get the technician's details and a reminder. Payment is handled securely. Welcome aboard!

FAQ