Overview

CPaaS companies sell communication platforms and APIs to developers and businesses. Gaptix qualifies leads, guides onboarding, answers technical questions and drives adoption on WhatsApp — increasing activation, reducing integration friction and turning developers and businesses into scaling, paying customers.

Use Cases

WhatsApp use cases for CPaaS

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Lead & use-case capture

Capture use-case, channels and stack.

Product & pricing

Share products, pricing and limits.

Onboarding & keys

Guide onboarding and API keys.

Integration support

Support integration and workflows.

Sandbox & testing

Guide sandbox and testing.

Go-live support

Support move to production.

Team & scaling

Drive team adoption and scaling.

Support & renewals

Handle support and renewals.

The Platform

Everything Gaptix gives your CPaaS business

One platform to run marketing, sales and support for cpaas on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a cpaas customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Do you support WhatsApp, SMS and email from one API?

Yes! Our CPaaS unifies WhatsApp, SMS, email and voice through one API. What channels do you need first, and your monthly volume? I'll share docs, a sandbox key and pricing so you can test right away.

WhatsApp + SMS to start.

Great 🔌 I'll share the WhatsApp and SMS API docs and a sandbox key so you can send test messages now. I'll help with any integration issues, then guide you to production and volume pricing. Easy to add email and voice later!

FAQ