Overview

Call centres provide inbound and outbound calling services to businesses. Gaptix captures enquiries, shares capabilities, books consultations and manages onboarding on WhatsApp — winning more contracts, easing scoping and keeping clients aligned on campaign delivery, quality and SLAs.

Use Cases

WhatsApp use cases for Call Centers

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Enquiry & needs capture

Capture inbound/outbound needs and volume.

Capability & credentials

Share capabilities and case studies.

Consultation booking

Book solution consultations.

Proposal & SLA

Share proposals, pricing and SLAs.

Onboarding & scripts

Onboard clients and finalise scripts.

Performance updates

Share campaign and SLA performance.

Quality & escalations

Handle quality and escalations.

Renewals & referrals

Handle renewals and referrals.

The Platform

Everything Gaptix gives your Call Centers business

One platform to run marketing, sales and support for call centers on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a call centers customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We need an outbound team for lead generation and follow-ups.

We can set that up. Could you share your target audience, daily call volume and campaign goals? I'll share relevant case studies and book a consultation to propose a team, scripts and SLA.

B2B leads, ~500 calls/day.

Great 📞 I'll share our B2B outreach results and book a consultation. We'll propose a team, calling scripts and SLA for ~500 calls/day, then onboard and go live. You'll get campaign performance and lead reports here. Let's drive results!

FAQ