Overview

Telecom operators handle recharges, plans, activations and support at massive scale. Gaptix helps subscribers choose plans, recharge, activate services and get support on WhatsApp — deflecting call-centre volume, speeding activations and improving satisfaction, while payments and account logins stay in secure channels.

Use Cases

WhatsApp use cases for Telecom Operators

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Plan & recharge info

Share plans, recharges and offers.

Recharge guidance

Guide recharges via secure channels.

New connection & port-in

Guide new connections and porting.

Activation & services

Activate value-added services.

Usage & bill info

Share usage, data balance and bills.

Complaint handling

Log and track complaints and tickets.

Network & coverage

Answer coverage and outage queries.

Retention & offers

Send retention offers and reminders.

The Platform

Everything Gaptix gives your Telecom Operators business

One platform to run marketing, sales and support for telecom operators on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a telecom operators customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My data pack is over — what's the best recharge for me?

Let me help! Based on your usage (~2GB/day), the ₹399 pack gives 2.5GB/day for 28 days with unlimited calls — best value for you. Want to recharge? I'll take you to the secure payment.

Yes, that one.

Great 📱 I'll open secure recharge for the ₹399 pack — it activates instantly. Payment and login stay in our secure channel. I'll remind you 2 days before it expires so you never run out. Anything else?

FAQ