Overview

Department stores span fashion, beauty, home and more under one roof. Gaptix unifies them on WhatsApp — personal shopping, department offers, gift services and loyalty — for a premium, guided experience.

Use Cases

WhatsApp use cases for Department Stores

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Personal shopping

AI stylist recommends across departments and occasions.

Department offers

Promote fashion, beauty, home deals to the right shoppers.

Gift & registry services

Help customers pick, wrap and send gifts.

Appointment booking

Book beauty, tailoring and personal-shopper slots.

Loyalty & VIP tiers

Reward top customers with early access and perks.

Click-and-collect

Order online, collect in store seamlessly.

Seasonal lookbooks

Share curated collections and lookbooks.

After-sales & alterations

Manage alterations, returns and service requests.

The Platform

Everything Gaptix gives your Department Stores business

One platform to run marketing, sales and support for department stores on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a department stores customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I need a gift for a 30th birthday, budget ₹3,000.

Great! Here are 3 curated picks under ₹3,000 across beauty and accessories. Want gift wrap?

The perfume set, gift wrapped.

Lovely choice 🎁 Wrapped and ready. Pay here and add a message card if you'd like.

FAQ