Overview

Hotels want more direct bookings and happier guests without OTA commissions. Gaptix takes room enquiries, shares availability and rates, books rooms, handles check-in and concierge requests, and drives reviews and repeat stays on WhatsApp — increasing direct revenue and guest satisfaction.

Use Cases

WhatsApp use cases for Hotels

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Room enquiry & availability

Share live room availability and rates instantly.

Direct booking

Book rooms and collect payment without OTA fees.

Pre-arrival & check-in

Send confirmations, check-in details and upsell upgrades.

Concierge requests

Handle housekeeping, room service and local tips in chat.

Upsells & add-ons

Offer spa, dining, late checkout and airport pickup.

Reservations changes

Modify dates, room types and cancellations easily.

Review generation

Request reviews at checkout to boost ratings.

Loyalty & re-booking

Send offers to bring past guests back directly.

The Platform

Everything Gaptix gives your Hotels business

One platform to run marketing, sales and support for hotels on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a hotels customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Do you have a deluxe room for 2 nights this weekend?

Yes! A Deluxe King is available Fri-Sun at ₹6,500/night with breakfast. Shall I book it? I can add airport pickup for ₹800.

Yes, with pickup.

Confirmed 🏨 Booking + pickup done, link sent for payment. I'll share check-in details and can pre-arrange early check-in if you'd like.

FAQ