Overview

IT service providers handle support requests, managed services and project enquiries. Gaptix captures enquiries, logs support tickets, books consultations and manages service delivery on WhatsApp — winning more contracts, speeding support and keeping business clients running with responsive service.

Use Cases

WhatsApp use cases for IT Services

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Service enquiry

Capture IT needs and infrastructure.

Support ticketing

Log and route support tickets.

Consultation booking

Book IT consultations and audits.

Proposal & SLA

Share proposals, plans and SLAs.

Onboarding

Onboard clients and map systems.

Ticket updates & SLA

Update tickets and track SLAs.

AMC & managed services

Handle AMC and managed-service plans.

Reporting & renewals

Share reports and handle renewals.

The Platform

Everything Gaptix gives your IT Services business

One platform to run marketing, sales and support for it services on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a it services customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Our office network keeps dropping — can you help urgently?

Sorry to hear that! I've logged a priority ticket (#IT4471). Could you share how many users and your location? I can dispatch an engineer today and start remote diagnostics now.

15 users, address sent.

On it 🖥️ Engineer dispatched, ETA 2 hours, remote checks starting now. I'll update you on the fix here. I can also propose a managed-services plan to prevent recurring issues — shall I share it after?

FAQ