Overview

Market research firms win projects and deliver insights to businesses. Gaptix captures enquiries, shares capabilities, books consultations and manages projects on WhatsApp — winning more research mandates, speeding proposals and keeping clients updated from design to insights delivery.

Use Cases

WhatsApp use cases for Market Research

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Enquiry & objective capture

Capture research objectives and scope.

Capability & methods

Share methods, panels and case studies.

Consultation booking

Book research scoping consultations.

Proposal & methodology

Share proposals and methodology.

Onboarding

Onboard clients and finalise scope.

Fieldwork updates

Share fieldwork and progress updates.

Insights delivery

Share reports and insights securely.

Referrals & retention

Drive referrals and retention.

The Platform

Everything Gaptix gives your Market Research business

One platform to run marketing, sales and support for market research on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a market research customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We need consumer research before launching a new product.

We can help you launch with confidence. Could you share your product, target segment and key questions? I'll share our methods and book a scoping consultation to propose an approach.

Target is urban millennials.

Great 🔎 I'll share relevant studies and book a scoping call. We'll propose a methodology (survey + focus groups) with timeline and cost. You'll get fieldwork updates and the insights report securely here.

FAQ