Overview

Medical device manufacturers supply hospitals, clinics and distributors with equipment and consumables. Gaptix captures B2B enquiries, shares specs and compliance, routes RFQs and manages distribution and service on WhatsApp — speeding B2B sales, supporting tenders and keeping healthcare buyers supplied and serviced.

Use Cases

WhatsApp use cases for Medical Devices

Every step from discovery to repeat purchase — automated on the channel your customers check most.

B2B enquiry

Capture device, quantity and buyer type.

Spec & compliance sharing

Share specs, certifications and approvals.

RFQ & quotation

Route RFQs for pricing and lead time.

Demo & trial

Arrange device demos and trials.

Distributor onboarding

Onboard and verify distributors.

Tender & institutional

Support tender and hospital enquiries.

Installation & service

Coordinate installation and service.

Consumables & reorders

Handle consumables and reorders.

The Platform

Everything Gaptix gives your Medical Devices business

One platform to run marketing, sales and support for medical devices on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a medical devices customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Our hospital needs 5 patient monitors — specs and quote?

Certainly. Could you confirm the parameters you need (ECG, SpO2, NIBP etc.) and any tender requirements? I'll share specs, certifications and route a quote with installation and service.

All those, plus a demo.

Great 🩺 I'll share matching monitors with certifications and arrange a demo. Quote will include installation, training and AMC. I'll support any tender documentation and handle consumables and reorders.

FAQ