Overview

Marketplaces juggle two audiences — buyers and sellers — plus payments, disputes and logistics. Gaptix automates seller onboarding, buyer support and order coordination on WhatsApp, so your ops team scales without adding headcount.

Use Cases

WhatsApp use cases for Online Marketplaces

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Seller onboarding

Guide new sellers through KYC, catalogue upload and go-live steps step by step.

Buyer order support

Answer 'where is my order', returns and refund questions automatically.

Dispute & ticket routing

Capture disputes, gather evidence and route to the right team.

Listing & stock alerts

Notify sellers about low stock, policy issues or listing approvals.

Payout notifications

Send sellers automated payout and settlement updates.

Buyer-seller mediation

Facilitate structured conversations to resolve issues faster.

Category broadcasts

Promote deals to buyers segmented by category and past purchases.

Fraud & quality checks

Verify COD orders and flag suspicious activity before dispatch.

The Platform

Everything Gaptix gives your Online Marketplaces business

One platform to run marketing, sales and support for online marketplaces on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a online marketplaces customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My order hasn't arrived and it's 2 days late.

Sorry about that! Order #GP4821 is delayed at the hub. I've raised a priority ticket.

Ok, what happens now?

You'll get a resolution within 24h, or a full refund. I'll keep you posted right here. ✅

FAQ