Overview

Outsourcing and BPO providers win contracts and deliver processes for clients. Gaptix captures enquiries, shares capabilities, books consultations and manages client onboarding on WhatsApp — winning more contracts, speeding proposals and keeping clients aligned on service delivery and SLAs.

Use Cases

WhatsApp use cases for Outsourcing / BPO

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Enquiry & needs capture

Capture process, volume and requirements.

Capability & credentials

Share capabilities and case studies.

Consultation booking

Book solution consultations.

Proposal & SLA

Share proposals, pricing and SLAs.

Onboarding & transition

Onboard clients and plan transition.

Service updates

Share performance and SLA updates.

Escalations

Handle escalations and issues.

Renewals & referrals

Handle renewals and referrals.

The Platform

Everything Gaptix gives your Outsourcing / BPO business

One platform to run marketing, sales and support for outsourcing / bpo on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a outsourcing / bpo customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We want to outsource our customer support — can you handle it?

Yes, we specialise in customer support outsourcing. Could you share your monthly volume, channels and languages? I'll share relevant case studies and book a solution consultation to propose a plan and SLA.

~5,000 tickets/month, chat & email.

Great 🎧 I'll share our support case studies and book a consultation. We'll propose a team, pricing and SLA, then plan a smooth transition. You'll get performance and SLA updates here once live.

FAQ