Overview

Pharmaceutical manufacturers supply distributors, hospitals and B2B buyers with formulations and APIs. Gaptix captures B2B enquiries, shares product and compliance information, routes orders and manages distribution on WhatsApp — speeding trade enquiries and keeping distributors supplied, while regulatory and prescription rules are always respected.

Use Cases

WhatsApp use cases for Pharmaceuticals

Every step from discovery to repeat purchase — automated on the channel your customers check most.

B2B product enquiry

Capture product, quantity and buyer type.

Product & compliance info

Share product info, licences and certificates.

Order routing

Route trade orders to sales with details.

Distributor onboarding

Onboard and verify distributors and stockists.

Availability & dispatch

Share stock and dispatch status.

Documentation

Share invoices, COAs and regulatory docs.

Tender & institutional

Support institutional and tender enquiries.

Reorders & contracts

Handle reorders and supply contracts.

The Platform

Everything Gaptix gives your Pharmaceuticals business

One platform to run marketing, sales and support for pharmaceuticals on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a pharmaceuticals customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We're a distributor wanting to stock your products — how do we start?

Welcome! We'd first verify your drug licence and GST for compliance. Could you share those and your area? I'll onboard you and share the product list, prices and terms.

Sharing licence and GST.

Received 💊 I'll verify and onboard you as an authorised distributor, then share the product list, trade prices and order process. All supply follows regulatory norms, and I'll manage your orders and documentation here.

FAQ