Overview

Tool manufacturers and distributors supply industries, workshops and trades with hand and power tools. Gaptix captures enquiries, recommends tools, routes RFQs and manages bulk and dealer orders on WhatsApp — speeding B2B quoting, handling catalogues and keeping workshops and dealers supplied on time.

Use Cases

WhatsApp use cases for Tools

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Tool enquiry & recommendation

Capture need and recommend tools.

Catalogue & spec sharing

Share catalogues, specs and prices.

RFQ & quotation

Route RFQs for pricing and lead time.

Bulk & dealer orders

Handle bulk and dealer pricing.

Availability & dispatch

Share stock and dispatch status.

Warranty & service

Handle warranty and service requests.

Dealer onboarding

Onboard and manage dealers.

Reorders & contracts

Handle reorders and supply contracts.

The Platform

Everything Gaptix gives your Tools business

One platform to run marketing, sales and support for tools on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a tools customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We need a bulk order of power drills and bits for our workshops.

Happy to help! Could you share the models or specs and quantities? I'll share the catalogue with bulk pricing and confirm availability and lead time for the full order.

Sending the list.

Thanks 🧰 I'll route bulk pricing for your list and confirm stock and dispatch. I can set up dealer terms for regular supply and handle warranty and reorders. Shall I confirm the order?

FAQ